Curriculum
Day 1
Module I: Goals, and expectations, and case study
Module II: Balanced Scorecard Overview
- Strategic performance management and measurement
- Best practices and keys to success
- Business case, success stories and justification
Module III: Foundational elements for the Balanced Scorecard
- Organizational assessment and diagnostic – Performance Management Maturity
- Vision, Mission, Values
- Develop the SWOT for the case study
- Customer Value Proposition
- Change Management I
Module IV: Building the Balanced Scorecard Strategy Map
- Theme Strategy Maps
Day 2
Module IV (cont’d): Building the Balanced Scorecard Strategy Map
- Enterprise Strategy Map
- Objectives and Strategic Results
Module V: Building the Balanced Scorecard – Measures & Targets
- Performance Measures & Targets
Module VI: Achieving the Balanced Scorecard – Achieving Goals
- Strategic Initiatives
- Change Management II
Day 3
Module VII: Aligning the Organization – Cascading to Organizational Units
- Cascading the Strategy
- Developing Departmental Measures
- Cascading to Individual Employees
Module VIII: Supporting the Balanced Scorecard with Technology
- Management Dashboards
- Automation Software
Module IX: Managing with the Balanced Scorecard
- Leadership and Governance
- Linking Strategy to Budgeting and Resource Allocation
Module X: Sustaining the Balanced Scorecard Planning and Management System
- Evaluation and Continuous Improvement
Module XI: Post Course Evaluation and Assessment
- Review of Key Learnings
- Action Planning
Module XII: Balanced Scorecard Professional Certification
- Certification Exam